Frequently Asked Questions

Question 1

How Do I Pay for My Rental Car?

Accepted Answer

We accept all major credit and debit cards with Visa/Mastercard emblem on it. However a personal cheque or money order will not be accepted as a mode of payment. The debit card must not be a prepaid card and an additional bond will be required to pay at the time of renting a car which will be refunded on its return.

Question 2

Do I Need a Driver's License To Rent?

Accepted Answer

The renter must have a full and valid driving license that does not expire throughout the rental period. If your license is not in English, you must provide a current International Driver’s Permit. If you have an International Driver’s Permit, you must also carry your current valid driving license. If your address is not current with your license, then a valid document with your current address needs to be provided at the time of renting a car.

Question 3

Can I Return or Pick Up My Rental Car At Nighttime?

Accepted Answer

Cars can only be picked up during Drivo's operational hours, so it's essential to plan your pickup accordingly. To return a car after hours, we offer an after-hours drop-off option at all our locations. Simply park the vehicle in the designated area and drop the keys into the provided dropbox at the location.

Question 4

When Do I Get My Deposit Back?

Accepted Answer

The deposit is released upon the vehicle's return. If any damage occurs during the rental period, the deposit may be charged temporarily and will be refunded once the damage claim is resolved. For credit card deposits, the amount is $200.00, while for debit card deposits, it's $500.00.

Question 5

Can I Book A Car In Advance?

Accepted Answer

Yes, you can book a car in advance. We recommend this approach as rates and availability are subject to change. Making an early reservation often guarantees a more favorable rate.

Question 6

What Documents Do I Need To Rent a Car?

Accepted Answer

Renters must have:
- valid drivers license, 
- major credit card in their name
- proof of full coverage insurance (declaration page). 

If the customer does not have proof of insurance (Declarations Page), coverage must be purchased at the counter. Cracked, broken or damaged driver’s licenses are not accepted. Learner’s permits and probationary licenses are not accepted. International renters must also present a passport and a valid drivers license from their country of residence. If the license is in non-Latin alphabet an international driving license will be required. International customers are required to show a round trip ticket and the deposit is $500.00 regardless if credit card or debit card is used.

Question 7

Do I Need to Refuel The Car Before Returning It?

Accepted Answer

You are expected to return the car with the same amount of fuel as when the vehicle was picked up. But if you want to return the car without refuelling then you will have to pay an additional refuelling charge (the refuelling charge is higher than the local fuel prices).

Question 8

If I Return My Rental Early, Do I Get a Refund?

Accepted Answer

You may return the vehicle early, however we do not give refunds for the unused rental days.

Question 9

Can I Extend My Rental Period?

Accepted Answer

In order to extend your rental period, you will required to call us. It may be possible that the rented vehicle may not be available or if it is then please note that the rates are subject to change based on your rental extension.

Question 10

Can I Change or Cancel My Reservation?

Accepted Answer

Yes you can. You can cancel your booking by using our booking link. You wont be charged if you cancel your booking 24 hrs prior to the pick up time. If you wish to change your rental preference then our Customer Care team will be happy to help you through the process and make the necessary changes. Please note that reservation rates are recalculated if pickup times, dates or locations are revised, and an additional cost will be charged.

Question 11

Can I Rent a Car at Age 18?

Accepted Answer

The minimum age to rent a vehicle in the state of New Jersey location is 21, in the state of New York 18 and the driver must have a valid driver’s license. Underage drivers are restricted to ECAR, CCAR and ICAR only. For larger-sized vehicles and specialty vehicles the minimum age of 25 years applies.

An Underage Driver Fee of $79.99 per day will apply for drivers 18-20.

An Underage Driver Fee of $25.00 per day will apply for drivers 21-24.

The maximum age to rent is 80 years.

Question 12

Do You Provide Booster Seats / Child Safety Equipment?

Accepted Answer

We provide child/safety and booster seats which comply to the child restraint laws of the country. At the time of booking, please make a special request for them, as they are limited and subject to availability. It is the responsibility of the renter to ensure the child and booster seat are fitted properly at the time of renting the vehicle.

Question 13

Can I Bring My Pet in The Rental Car?

Accepted Answer

We allow small pets in our rental vehicles. Customers will have to ensure that the pet is crated and the vehicle is returned in the same clean condition at the time of renting out. Cleaning fees will be applied as will an additional charge for any damage to the car.

Question 14

Is There a Limit on How Many Miles I Can Drive?

Accepted Answer

No, most of our rental vehicles have unlimited mileage unless it is a large or specialty vehicle. Unlimited mileage is available for one-way rentals as well as cross border and out-of-state/province vehicles too.

Question 15

Can I Prepay For Fuel?

Accepted Answer

You do have an option of purchasing a full tank at a competitive local price at the time of pick up. This way, you save yourself the hassle to refuel the tank when returning the car and you also get a good discount for your fuel.

Frequently asked questions

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